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Formatting conventions for this document:
Section F - Introduction and Respondent SelectionCATI system will generate and dial telephone number. When someone answers, interviewer begins. F0054. Hello, my name is _______, and I’m calling on behalf of the United States Department of Transportation about a national study on transportation issues. In the aftermath of the terrorist attacks on September 11, 2001, transportation has become a more critical issue in our society. F0080. Have I reached [telephone number]?
F0065. Your household has been selected for this study, and we are very interested in your transportation habits and opinions. Please remember that your input will help strengthen our nation’s transportation system. HIT "RETURN" TO CONTINUE F0100. Is this phone for a home, a business, or both?
F0150. Sorry, I’m trying to reach a residence. Goodbye. HIT "RETURN" TO CONTINUE F0200. Are you a household member who is at least 18 years old?
F0250. May I please speak to a household member who is at least 18 years old?
F0300. When would be a good time to call back to speak with someone who is at least 18 years old? HIT "RETURN" SCHEDULE CALL BACK F0351. IF INTERVIEWER IS SPEAKING WITH A NEW RESPONDENT, BEGIN BY REPEATING F0054. THEN SAY... This study is designed to select one household adult to answer the questions. We choose that person based on birthdays, so I need to talk with the person living there now, aged 18 years or older, who will have a birthday next. What is the first name of that person? Name ___________ TYPE IN PERSON’S FIRST NAME F0400. May I please speak with [insert name]?
F0455. INTERVIEWER NOTE: READ THE FOLLOWING PARENTHETICAL ONLY IF RESPONDENT ASKS FOR ADDITIONAL DETAILS. I have some questions about your transportation use, and about your opinions on important transportation issues such as transportation safety, mobility and air travel. Your participation in this voluntary study (there is no penalty for refusing to answer any question) will take only about 10 minutes, and your answers will be used only for statistical summaries. The study is authorized by law (Title 49, Section 111c2 of the United States Code). HIT "RETURN" TO CONTINUE Skip to F0550 F0500. When would be a good time to call back to speak to [insert name]? HIT "RETURN" TO SCHEDULE CALL BACK F0550. ADDRESS QUESTIONS OR USE REFUSAL CONVERSION TECHNIQUES. IS RESPONDENT WILLING TO CONTINUE?
F0601. For quality purposes, my supervisor may monitor this call. ENTER "1" TO PROCEED, OR ENTER "2" TO SCHEDULE CALL BACK
Section G - General Transportation Core QuestionsG0050. First I need to identify all the kinds of transportation you used either for personal or for business travel last month. HIT "RETURN" TO CONTINUE G0103. During March, did you drive or ride in a personal vehicle? (Examples of personal vehicles include a car, van, SUV, pickup truck, RV)
G0851A. How many days did you drive or ride? ENTER NUMBER____ G0150. During March, did you drive or ride in an organized carpool or vanpool?
G0851B. How many days did you drive or ride? ENTER NUMBER____ G0302. During March, did you ride on any public transit within a city or metropolitan area? Examples of public transit include a bus, rapid rail (subway, surface or elevated), light rail, commuter bus or rail from suburb to city.
G0851C. How many days did you use it? ENTER NUMBER____ G0801. Is public transportation available in your area?
G0810. Please tell me the main reason you did not use public transit last month. (CODE THE FIRST REASON GIVEN. IF RESPONSE IS "I DON’T KNOW", "I DON’T LIKE IT," OR "I DON’T NEED IT" PROBE FOR A SPECIFIC REASON. IF RESPONDENT SAYS "I HAVE/USE MY OWN VEHICLE" PROBE "WHAT IS IT ABOUT PUBLIC TRANSIT THAT CAUSED YOU TO USE YOUR OWN VEHICLE?")(DO NOT READ LIST)
G0201. During March, did you ride on a city to city bus, such as Greyhound?
G0851D. How many days did you ride on it? ENTER NUMBER____ G0902B. And of these days, how many were for business or work?
G0251. During March, did you ride on a city to city train, such as AMTRAK?
G0851E. How many days did you ride on it? ENTER NUMBER____ G0902C. And of these days, how many were for business or work?
Skip to G0882 G0880. In your area, do you have long distance, city to city train service such as AMTRAK?
G0882. Is long distance HIGH SPEED, city to city train service such as AMTRAK’s Acela train service available in your area? [INTERVIEWER, ANSWER "YES" IF RESPONDENT SAYS HIGH SPEED SERVICE IS AVAILABLE TO SOME CITIES.]
G0827. Have you ever used AMTRAK’s HIGH SPEED Acela train service?
G0831. What is the main reason you have not used AMTRAK’s HIGH SPEED Acela train service?
G0350. During March, did you fly on a commercial airline?
G0851F. How many days did you fly on a commercial airline? ENTER NUMBER____ G0902D. And of these days, how many were for business or work?
G0401. During March, did you fly on a charter, private, or corporate airplane or helicopter?
G0851G. How many days did you fly on a charter, private, or corporate airplane or helicopter? ENTER NUMBER____ G0902E. And of these days, how many were for business or work?
G0452. During March, did you drive or ride on a motorcycle, including a motorized scooter, or a motorized bicycle (such as a moped) or an ATV?
G0851H. How many days did you drive or ride on one of these vehicles? ENTER NUMBER____ G0501. During March, did you ride a bicycle? Please do not include stationary bicycles.
G0851I. How many days did you ride your bicycle? ENTER NUMBER____ G0952. Primarily for what purpose did you use it? (DO NOT READ LIST)
G1001. And on a typical day that you rode your bicycle, about how much time did you spend bicycling?
CATI system must ensure an entry for both hours and minutes. G1051. Did you bicycle mostly on: (READ LIST)
G0551. During March, did you walk, run, or jog at least one time outside for 10 minutes or more? (such as to work, to a store or to a park)
G0851J. How many days did you walk, run or jog? ENTER NUMBER____ G1102. Primarily for what purpose did you walk, run, or jog? (DO NOT READ LIST)
G1151. And on a typical day that you walked, ran, or jogged, about how much time did you spend walking, running, or jogging?
CATI system must ensure entry for both hours and minutes G1202. Did you walk, run, or jog mostly on: (READ LIST)
G0555. During March, did you ride as a passenger on a cruise ship?
G0601. During March, did you ride on a commercial boat, ship, or ferry?
G0851K. How many days did you ride on a commercial boat, ship, or ferry? ENTER NUMBER____ G0651. During March, did you operate or ride on a personal watercraft such as a jetski or skidoo?
G0851L. How many days did you operate or ride on a personal watercraft? ENTER NUMBER____ G1251. In total, about how much time did you spend using a personal watercraft last month?
CATI system must ensure entry for both hours and minutes G0701. During March, did you operate or ride on a recreational boat such as a sailboat, motorboat, or yacht?
G0851M. How many days did you operate or ride on a recreational boat? ENTER NUMBER____ G1258. In total, about how much time did you spend using a recreational boat last month?
CATI system must ensure entry for both hours and minutes G0750. During March, did you use any other means of transportation? For example a taxi, limousine, charter or tour bus, hotel or airport shuttle. (BEFORE CODING, ENSURE THAT ANSWER CANNOT BE INCLUDED IN ONE OF THE OTHER CATEGORIES)
G0851N. How many days did you use other means of transportation? ENTER NUMBER____ If G0103 = 2 and G0302=2 and G0350 = 2 then skip to B0050 G2001. Now I would like you to compare your perceptions and/or experiences using three major modes of transportation in March with your perceptions and/or experiences using those modes a year ago. HIT "RETURN" TO CONTINUE If G0103 = 2 then skip to instruction before G2101 G2011. You said you drove or rode in a personal vehicle last month. Considering all the costs associated with driving or riding in a personal vehicle, would you say it cost more or less in March than it did a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2021. In terms of security from crime or terrorism, did you feel more secure or less secure driving or riding in a personal vehicle in March than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2041. In terms of safety from accidents, did you feel more safe or less safe driving or riding in a personal vehicle in March than you did a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2061. In terms of travel time, would you say you were more likely or less likely to get where you wanted to go in a reasonable length of time in March than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2081. In terms of convenience, would you say it was more convenient or less convenient to drive or ride in a personal vehicle in March than it was a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
If G0302 = 2 then skip to instruction before G2201 G2101. Now I would like you to compare your perceptions and/or experiences using public transit in March with your perceptions and/or experiences using public transit a year ago. G2111. Considering the cost of using public transit, would you say it cost more or less in March than it did a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2121. In terms of security from crime or terrorism, did you feel more secure or less secure using public transit in March than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2141. In terms of safety from accidents, did you feel more safe or less safe using public transit in March than you did a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2161. In terms of travel time, would you say you were more likely or less likely to get where you wanted to go in a reasonable length of time in March than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2181. In terms of quality of service, would you say the quality of service you received using public transit in March was better or worse than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
If G0350 = 2 then skip to B0050 G2201. Finally I would like you to compare your perceptions and/or experiences flying on a commercial airline in March with your perceptions and/or and experiences flying on a commercial airline a year ago. G2211. Considering the cost of flying on a commercial airline, would you say it cost more or less in March than it did a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2221. In terms of security from crime or terrorism, did you feel more secure or less secure flying on a commercial airline in March than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2241. In terms of safety from accidents, did you feel more safe or less safe flying on a commercial airline in March than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2261. In terms of travel time, would you say you were more likely or less likely to get where you wanted to go in a reasonable length of time in March than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
G2281. In terms of quality of service, would you say the quality of service you received flying on a commercial airline in March was better or worse than a year ago? [DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]
Section B - BTS Topical Transportation QuestionsB0050. The next questions are about commuting. HIT "RETURN" TO CONTINUE B0103. Last month did you commute, that is, travel routinely from home to work? (EXCLUDE TELECOMMUTING; COMMUTING MAY INCLUDE ANY TYPE OF TRANSPORTATION.)
B0152. Altogether, about how many days did you commute last month? (DO NOT READ LIST)
B0310. Did you work at the same location on most days?
B0315. Did you work at more than one location on a typical day?
B0320. On a typical day, how much time did you spend traveling from worksite to worksite?
CATI system must ensure entry for both hours and minutes B0352. On a typical day, how much time did a one-way, door-to-door trip from home to work take? THE TIME RECORDED FOR COMMUTING TO WORK ON A TYPICAL DAY SHOULD BE THE TIME IT TOOK TO COMMUTE USING THE MODES OF TRANSPORTATION USED ON A TYPICAL DAY.
CATI system must ensure entry for both hours and minutes B2300. My next group of questions are about commercial air travel. HIT "RETURN" TO CONTINUE If G0350 = 1 then skip to B2314 B2311. In what month and year was your most recent commercial airline flight? (READ LIST)
NOTE: IF "1" IS SELECTED, THEN B2311_1 (MONTH) AND B2311_2 (YEAR) WILL APPEAR. B2314. What airport did you depart from on your most recent flight? (IF THE RESPONDENT CANNOT RECALL THE AIRPORT NAME PLEASE PROMPT FOR CITY AND STATE.)
B2320. Now, I’d like you to think of your most recent commercial airline flight. Was the primary purpose of your trip business or job related? (IF NECESSARY, GIVE EXAMPLES SUCH AS PROFESSIONAL CONFERENCE, MEETING WITH CLIENTS.)
B2332. Still thinking of your most recent flight, which may have been a return flight on a round-trip ticket, in which of the following sections was your seat located: (READ ENTIRE LIST EXCEPT DON’T KNOW)
B2340. Did the price you paid for the airline ticket carry any restrictions? For example, did you have to book your trip two weeks in advance, were you required to stay overnight on a Friday or Saturday, or were you prohibited from changing your ticket without paying a penalty?
B2400. Once more, think about your most recent flight. Did you check any baggage on this flight?
B2420. How many items did you yourself check on this flight? Items may include suitcases, laptop computers, bicycles, golf clubs, or any package too large to carry on to the plane.
INTERVIEWER NOTE: REPEAT ANSWER TO RESPONDENT: So, on your most recent flight, you checked a total of ______ items that were just for you? B2440. How many items did you yourself carry on to the plane on your most recent flight? Items may include purses, brief cases, laptop computers, overnight bags, or anything else that you did not want to check.
INTERVIEWER NOTE: REPEAT ANSWER TO RESPONDENT: So, on your most recent flight, you carried on a total of ______ items that were just for you? If G0350 = 2 then skip to SM0050 B2600. How soon before your most recent flight did you arrive at the airport? Did you arrive... (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)
B2650. How long did you wait in line to check in at the ticket counter for your most recent flight? Did you wait... (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)
B2700. How long did you wait in line to go through passenger screener checkpoint for your most recent flight? The checkpoint we are referring to is the only one where you must walk through a metal detector and your carry-on items are x-rayed. Did you wait... (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)
B2750. Given the need for security, how satisfied were you with the time that you waited in line at the passenger screening checkpoint? Were you... (READ LIST)
B2800. Given the need for security, how would you rate the intensity of screening that you received? Would you rate it... (READ LIST)
B2850. How confident were you in the ability of the screeners to keep air travel secure from individuals with hostile intentions? Were you... (READ LIST)
B2900. How satisfied were you with the courtesy of the screeners at the passenger screening checkpoint? Were you... (READ LIST)
B2950. How satisfied were you overall with your experience at the passenger screening checkpoint? Were you... (READ LIST)
Section SM - Strategic Goal QuestionsSM0050. Now I want to ask your opinion on some transportation issues related to mobility. HIT "RETURN" TO CONTINUE If G0103 = 2 skip to instruction before SM1050 SM1000. Did you experience any significant delays while traveling in a personal vehicle in March?
SM1005. Please tell me whether those delays caused you to... (READ LIST) SM1010. Change the time of day you traveled
SM1015. Change the type of transportation you used
SM1020. Change the route you took to reach your destination
SM1025. Postpone your travel to another day
SM1030. Cancel your trip entirely
If G0150 = 2 skip to instruction before SM1100 SM1050. Did you experience any significant delays while traveling in an organized carpool or vanpool in March?
SM1055. Please tell me whether those delays caused you to... (READ LIST) SM1060. Change the time of day you traveled
SM1065. Change the type of transportation you used
SM1070. Change the route you took to reach your destination
SM1075.Postpone your travel to another day
SM1080.Cancel your trip entirely
If G0301 = 2 skip to instruction before SM1150 SM1100. Did you experience any significant delays while traveling on public transit in March?
SM1105. Please tell me whether those delays caused you to... (READ LIST) SM1110.Change the time of day you traveled
SM1115.Change the type of transportation you used
SM1120.Change the route you took to reach your destination
SM1125.Postpone your travel to another day
SM1130.Cancel your trip entirely
If G0201 = 2 skip to instruction before SM1200 SM1150. Did you experience any significant delays while traveling on city to city buses in March?
SM1155. Please tell me whether those delays caused you to... (READ LIST) SM1160. Change the time of day you traveled
SM1165. Change the type of transportation you used
SM1170. Change the route you took to reach your destination
SM1175. Postpone your travel to another day
SM1180. Cancel your trip entirely
If G0251 = 2 skip to instruction before SM1250 SM1200. Did you experience any significant delays while traveling on city to city trains in March?
SM1205. Please tell me whether those delays caused you to... (READ LIST) SM1210. Change the time of day you traveled
SM1215. Change the type of transportation you used
SM1220. Change the route you took to reach your destination
SM1225. Postpone your travel to another day
SM1230. Cancel your trip entirely
If G0350 = 2 skip to instruction before SM1300 SM1250. Did you experience any significant delays while traveling on commercial airlines in March?
SM1255. Please tell me whether those delays caused you to... (READ LIST) SM1260. Change the time of day you traveled
SM1265. Change the type of transportation you used
SM1270. Change the route you took to reach your destination
SM1275. Postpone your travel to another day
SM1280. Cancel your trip entirely
If G0601 = 2 skip to instruction before MNH0500 SM1300. Did you experience any significant delays while traveling on a commercial boat, ship or ferry in March?
SM1305. Please tell me whether those delays caused you to... (READ LIST) SM1310. Change the time of day you traveled
SM1315. Change the type of transportation you used
SM1320. Change the route you took to reach your destination
SM1325. Postpone your travel to another day
SM1330. Cancel your trip entirely
Section M - Operating Administration Modal QuestionsMNH0500. My next group of questions are of interest to the National Highway Transportation Safety Administration. HIT "RETURN" TO CONTINUE MNH0510. Have you driven a vehicle in the last twelve months?
MNH0515. Do you drive at night?
MNH0520. In the last 12 months, while driving at night, has the glare from the headlights of an oncoming vehicle been not noticeable, barely noticeable, noticeable but acceptable, disturbing, or did it cause a crash or near miss?
MNH0540. In the last 12 months, while driving at night, has the glare from the headlights of a vehicle behind you been not noticeable, barely noticeable, noticeable but acceptable, disturbing, or did it cause a crash or near miss?
MNH0560. In the last 12 months, while driving during the day, has the glare from the daytime running lights on other vehicles been not noticeable, barely noticeable, noticeable but acceptable, disturbing, or did it cause a crash or near miss?
MNH0580. In the last 12 months, have you been involved in a crash in a vehicle where you were the driver?
MNH0600. In the last 12 months, have you been involved in a near miss in a vehicle where you were the driver?
Section D - Demographic QuestionsD0050. This final section asks for information to help us summarize the study results. No identifying information about you or your household will ever be released or published. HIT "RETURN" TO CONTINUE D0061. How many registered road vehicles are available for regular use by members of your household? ENTER NUMBER ______ D0101. Do you have any kind of disability or health impairment?
D0103. Does anyone else currently living there, including children, have any kind of disability or health impairment?
If D0101 = 2 and D0103 = 2 go to D0251. If D0101 = 1 and D0103 = 2 go to D0106. D0105. How many other people (beside yourself)?
D0106. Does anyone in the household use adaptive equipment in any motor vehicle (for example hand controls, modified foot pedals, or a wheelchair lift)?
D0107. We may conduct another study soon that focuses on transportation use among persons with disabilities or health impairments. Your household’s experience and opinions on this critically important topic would be of great value. May we contact your household for this study?
D0251. How many people aged 18 or older live in your household, including yourself? INTERVIEWER NOTE: REPEAT ANSWER TO RESPONDENT: Including yourself, ______ people aged 18 or older live in your household? (ENTER NUMBER)
D0300. Please stop me when I reach the category that includes your age: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)
D0350. (RECORD GENDER; ASK ONLY IF NECESSARY) Are you male or female?
D0401. Is the racial or ethnic group that best describes you... (READ ENTIRE LIST. READ PARENTHETICAL ONLY IF RESPONDENT ASKS FOR CLARIFICATION.) (RECORD ALL THAT APPLY)
D0450. What is the highest level of education you’ve completed? (DO NOT READ LIST)
D0501. Please stop me when I reach the category that includes your household’s total annual income for last calendar year, that is, 2001: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)
D0900. Last month, did you do any work for pay or profit?
D0552. Not including the telephone number which I called you on, how many additional phone numbers do you have in your household? Please do not count numbers for cellular phones, or phone lines that are exclusively for computer of fax use. INTERVIEWER NOTE: REPEAT ANSWER TO RESPONDENT: Sir/Ma’am, you have a total of _____additional telephone numbers in your home, not including your main number, and these additional phone numbers are not used exclusively for the fax machine, the computer or a cellular phone.
D0751. Is the primary use of the additional phone number(s) for household use, business use, or both?
D0800. Finally, in order to classify your household for statistical purposes, what is your ZIP code? (ENTER NUMBER)
D0850. This concludes the study questions. On behalf of the Department of Transportation, I thank you for your time. Goodbye. HIT "RETURN" TO CONTINUE Section I - Interviewer Close Out QuestionsI0050. THESE QUESTIONS ARE ANSWERED BY THE INTERVIEWER AFTER THE RESPONDENT HANGS UP. HOW WELL DID THE RESPONDENT UNDERSTAND THE QUESTIONS?
I0100. HOW COOPERATIVE WAS THE RESPONDENT IN ANSWERING THE QUESTIONS?
I0150. IN WHAT LANGUAGE WAS THE INTERVIEW CONDUCTED?
I0200. PLEASE NOTE ANYTHING ELSE YOU FEEL IS HELPFUL OR IMPORTANT ABOUT THIS INTERVIEW.
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