Omnibus Survey
Household Survey Results
Final Annotated Survey Questionnaire
July 2001

Note: This version contains all changes agreed to by BTS and MDAC from the in-house testing, field pre-testing, and interviewer training. This paper version should exactly match what is fielded for data collection in July 2001, and serves as the "template" questionnaire for future months.

Professional interviewers administer this questionnaire using computer-assisted telephone interviewing (CATI). In addition to the answer categories displayed for each question, the interviewer has the option to enter "don’t know" or "refused" but these categories are not displayed on-screen.

The questionnaire consists of eight sections: an introduction section, followed by six "subject matter" sections and an interviewer close-out section:

Formatting conventions for this document:

• Question/answer text in boldface type displays verbatim text to read to respondent. Within such text, words or phrases enclosed in brackets [ ], such as in Question G0050, will change depending upon time frames or respondent responses to previous items. Words or phrases enclosed in parentheses ( ), such as in Question F0050, are optional and should be read to respondent as part of the question only when needed.

• Answer text in regular type is not read aloud to respondent. Instead, the interviewer will wait for response and categorize it into one of the listed categories.

• TEXT IN ALL CAPS displays on-screen instructions to the interviewer or questions that the interviewer answers.

• Text in italics provides CATI system instructions or options, such as skips or fills.

Section F - Introduction and Respondent Selection

F0050. Hello, my name is _______ and I’m calling on behalf of the United States Department of Transportation about an important national study on transportation issues. (This is not a sales call.)

1. Yes
2. No - Sorry, I must have dialed incorrectly. Goodbye.

TERMINATE CALL

F0100. Is this phone for a home, a business, or both?

1. Home - go to F0200
2. Business
3. Both home and business - go to F0200

F0150. Sorry, I’m trying to reach a residence. Goodbye.

TERMINATE CALL

F0200. Are you a household member who is at least 18 years old?

1. Yes - go to F0350
2. No

F0250. May I please speak to a household member who is at least 18 years old?

1. Yes - go to F0350
2. No

F0300. When would be a good time to call back to speak with someone who is at least 18 years old?

SCHEDULE CALL BACK

F0350.REPEAT F0050 (OMITTING "HAVE I REACHED [TELEPHONE NUMBER]?) IF NECESSARY (e.g., INTERVIEWER IS SPEAKING WITH A NEW PERSON AT THIS POINT). THEN SAY...

Name ___________ TYPE IN PERSON’S FIRST NAME.

F0400. May I please speak with [insert name]?

1. Yes
2. No - go to F0500

F0450.REPEAT F0050 IF NECESSARY. THEN SAY...

1. Yes - go to F0550
2. No - go to F0600

F0500. When would be a good time to call back to speak to [insert name]?

SCHEDULE CALL BACK

F0550. ADDRESS QUESTIONS OR USE REFUSAL CONVERSION TECHNIQUES

IS RESPONDENT WILLING TO CONTINUE?

1. Yes
2. No - THANK RESPONDENT AND TERMINATE

PRESS "ENTER" TO CONTINUE

F0600. Fine, then let’s get started. For quality purposes, my supervisor may monitor this call.

ENTER "1" TO PROCEED, OR ENTER "2" TO SCHEDULE CALL BACK

1. Proceed - go to G0050
2. SCHEDULE CALL BACK

Section G - General Transportation Core Questions

G0050. First I need to identify all the kinds of transportation you used either for personal or for business travel last month.

REPEAT AS NECESSARY:

During [last month], did you:

G0100. Drive a personal vehicle? (such as a car, van, SUV, pickup truck, RV)

1. Yes
2. No

G0150. Drive or ride in an organized carpool or vanpool?

1. Yes
2. No

G0200. Ride on a city-to-city bus? (such as Greyhound)

1. Yes
2. No

G0250. Ride a city-to-city train? (such as AMTRAK)

1. Yes
2. No

G0300. Ride on any public transit within city or metropolitan area? (such as a bus, train, subway, light rail, commuter bus or rail from suburb to city)

1. Yes
2. No

G0350. Fly on a commercial airplane?

1. Yes
2. No

G0400. Fly on a charter, private, or corporate airplane?

1. Yes
2. No

G0450. Drive a motorcycle, including a motorized scooter or motorized bicycle?

1. Yes
2. No

G0500. Ride a bicycle?

1. Yes
2. No

G0550. Walk, run, or jog at least one time outside for 10 minutes or more? (such as to a store or park)

1. Yes
2. No

G0600. Ride on a commercial boat, ship, or ferry? (Please exclude cruise ships)

1. Yes
2. No

G0650. Drive a personal watercraft such as a jetski or skidoo?

1. Yes
2. No

G0700. Drive a recreational boat such as a sailboat, motorboat, or yacht?

1. Yes
2. No

G0750. Use any other means of transportation? (for example a taxi, limousine, charter or tour bus, hotel or airport shuttle) BEFORE CODING, ENSURE THAT ANSWER CANNOT BE INCLUDED IN ONE OF THE OTHER CATEGORIES)

1. Yes
2. No

G0800. You said you did not use public transit last month. Please tell me the main reason you did not use it. (CODE THE FIRST REASON GIVEN. IF RESPONSE IS "I DON’T KNOW", "I DON’T LIKE IT," OR "I DON’T NEED IT" PROBE FOR A SPECIFIC REASON)(DO NOT READ LIST)

1. Prefer my own vehicle
2. I am retired/not working/not in school
3. Need to make multiple stops to/from work/school
4. No public transit available in the local area
5. Don’t understand/know routes and schedules
6. Not convenient (doesn’t go where I need to)
7. Not flexible (doesn’t go when I need to)
8. Takes too much time
9. Distance from home to stops is too great
10. Uncomfortable riding with strangers
11. Costs too much
12. Unreliable
13. Unsafe
14. Other - SPECIFY ______________________

G0850. You said you used a [transportation type] last month. Altogether, would you say that you did this on approximately: (READ LIST)(RECORD ONLY ONE)

G0900. And of these days, on how many were you away from home on travel for your business or your job? RECORD NUMBER

_____ days

G0950. Primarily for what purpose did you use it? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Commuting to work or school,
2. Recreation,
3. Exercise,
4. Personal errands, (to the store, post office, and so on)
5. Some other purpose - SPECIFY _________________________

G1000. And on a typical day, about how much time did you spend bicycling?

_____ hours and _____ minutes

G1050. Did you bicycle mostly on: (READ LIST) (RECORD ONLY ONE)

1. Paved roads,
2. Shoulders of paved roads,
3. Bike lanes on roads,
4. Sidewalks,
5. Bike paths,
6. Unpaved roads (for example dirt, gravel, sand),
7. Grass, or
8. Other - SPECIFY ____________________

G1100. Primarily for what purpose did you walk, run, or jog? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Commuting to work or school,
2. Recreation,
3. Exercise,
4. Personal errands, (to the store, post office, and so on)
5. Some other purpose - SPECIFY _________________________

G1150. And on a typical day, about how much time did you spend walking, running, or jogging?

_____ hours and _____ minutes

G1200. Did you walk, run, or jog mostly on: (READ LIST) (RECORD ONLY ONE)

1. Paved roads,
2. Shoulders of paved roads,
3. Bike lanes on roads,
4. Sidewalks,
5. Bike paths,
6. Unpaved roads (for example dirt, gravel, sand),
7. Grass, or
8. Other - SPECIFY ___________________

G1250. Altogether, about how much time did you spend using personal watercraft last month?

_____ hours and _____ minutes

G1255. Altogether, about how much time did you spend boating last month?

_____ hours and _____ minutes

G1300. Now I need to ask about transportation-related crashes you may have experienced over the past year.

PRESS "ENTER" TO CONTINUE

G1350. Have you been in any kind of transportation-related crashes since [month, 13 months ago]?

1. Yes
2. No - skip to next section.

G1400. How many crashes? (RECORD NUMBER)

_____ crashes

G1450. Thinking about [this / the most recent] crash, what kind of transportation were you using? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Personal watercraft (example: jetski or skidoo)
13. Recreational boat (example: sailboat, motorboat, yacht)
14. Skates, skateboards, scooters without engines
15. Other - Specify ________________________

G1500. In [this / the most recent] crash, what injuries did you sustain?

(DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. None - skip to next section.
2. Cuts, abrasions
3. Muscle pull, strain, sprain
4. Broken bones
5. Neck injury
6. Back injury
7. Concussion or head injury
8. Damage to internal organs
9. Other - SPECIFY ________________________

Section B - BTS Topical Transportation Questions

B0050. The next questions are about commuting.

PRESS "ENTER" TO CONTINUE

B0100. Do you currently commute, that is, travel routinely from home to work or to school? (EXCLUDE TELECOMMUTING)

1. Yes
2. No - skip to B0600

B0150. Altogether, about how many days do you commute in a month? (DO NOT READ LIST)

1. 29-31 days/month
2. 22-28 days/month
3. 15-21 days/month
4. 8-14 days/month
5. 1-7 days/month

B0200. Do you commute from home to work, to school, or both?

1. To work - skip to B0300
2. To school - skip to B0450
3. Both to work and to school - go to B0250

B0250. Which statement best describes your most frequent commuting route: (READ LIST)(RECORD ONLY ONE)

1. You go to work and to school on different days,
2. You go to work, then directly to school
3. You go to work, then home, then to school,
4. You go to school, then directly to work
5. You go to school, then home, then to work, or
6. Something else - Specify _____________________

B0300. To get to work, what are all the types of transportation you use?

(DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Other - Specify ________________________

B0350. How much time does the door-to-door trip to work usually take, one way?

IF RESPONDENT USED MORE THAN ONE TYPE OF TRANSPORTATION, OBTAIN THE TIME FOR THE ENTIRE TRIP. IF TRANSPORTATION TYPE DIFFERS BY DAY, RECORD THE USUAL TRIP TIME FOR THE TRIP TYPE THAT OCCURS MOST FREQUENTLY.

_____ hours and_____ minutes

B0450. To get to school, what are all the types of transportation you use?

(DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Other - Specify ________________________

B0500. How much time does the door-to-door trip to school usually take, one way?

_____ hours and_____ minutes

IF RESPONDENT USED MORE THAN ONE TYPE OF TRANSPORTATION, OBTAIN THE TIME FOR THE ENTIRE TRIP.

B0600. Now I have a couple of questions about how gasoline prices may have affected you during the past few months.

PRESS "ENTER" TO PROCEED.

B0650. Have you made any changes in your transportation use since [month, 6 months ago] because of gas prices?

1. Yes
2. No - skip to next section.

B0700. What changes have you made?

(DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Drive less frequently
2. Use public transit more
3. Walk more
4. Bicycle more
5. Combine local errand trips
6. Change travel plans (reduced number of trips, selected closer destination, etc.)
7. Cancel vacation travel plans
8. Increase vehicle maintenance (tire air pressure, tune-ups)
9. Comparison-shop for best prices on gasoline
10. Change to lower octane gas
11. Drive or purchase more fuel-efficient vehicle
12. Other - SPECIFY _________________

Section SS - Strategic Goal Questions

SS0050. Now I want to ask your opinion on some safety-related transportation issues.

PRESS "ENTER" TO PROCEED.

SS0100. Using a scale from 1 to 5 where "1" means to no extent, "2" means to a little, "3" means to some, "4" means to a great extent, and "5" means to a very great extent, please tell me to what extent you are concerned about your personal safety while traveling due to... (READ LIST) (IF NECESSARY, SAY "YOU CAN USE ANY NUMBER FROM 1 TO 5)

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. N/A

SS0200. Aggressive behavior by others, such as road rage or air rage

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. N/A

SS0250. The possible failure of mechanical equipment on cars, buses, trains, or airplanes

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. N/A

SS0300. The transport of hazardous materials on trucks, trains, or airplanes

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. N/A

SS0350. Crime at rest stops, rail stations, bus terminals, or airports

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. N/A

Section T - US Department of Transportation Services Satisfaction Questions

T0050. The next questions are about contacts you may have had with government agencies over the past year.

PRESS "ENTER" TO CONTINUE

T0100. Have you contacted the government about any subject related to transportation since [month, 13 months ago]?

1. Yes
2. No - skip to next section.
3. Don’t remember - skip to next section.

T0150. Thinking back to your most recent contact, primarily why did you contact the government? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Obtain information (for example, auto crash test/rollover results, recalls, airline on-time performance, rail safety statistics)
2. Lodge a complaint
3. Report a problem, violation, or accident
4. Order/obtain a product (driver’s permit, license tags, applications)
5. Apply for/inquire about employment
6. Other - SPECIFY ________________

T0200. How did you contact the agency? Anything else? (DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Telephone, including a hotline
2. Internet/world-wide web, e-mail
3. (Regular) mail
4. In person
5. Other - SPECIFY _______________

T0250. What was the name of the agency you contacted? (DO NOT READ LIST)(RECORD ONLY ONE)

Federal Agency:

1. Bureau of Transportation Statistics (BTS)
2. Congress (United States Senate or House of Representatives)
3. Federal Aviation Administration (FAA)
4. Federal Railroad Administration (FRA)
5. Federal Motor Carrier Safety Administration (FMCSA)
6. Federal Transit Administration (FTA)
7. Federal Highway Administration (FHWA)
8. Maritime Administration (MARAD)
9. National Highway Traffic Safety Administration (NHTSA)
10. Research and Special Programs Administration (RSPA)
11. Secretary of the US Department of Transportation (OST)

INCLUDE IN THIS CATEGORY RESPONSES OF NORMAN MINETA, AVIATION CONSUMER PROTECTION DIVISION, OR SIMILAR RESPONSES FOR OST DIVISIONS

12. St. Lawrence Seaway Development Corporation
13. United States Coast Guard

State or Local Agency:

14. State Department of Motor Vehicles (DMV, MVA)
15. City, County, Township or Parish Government office
16. County or Local Police, Sheriff
17. Public Transit Agency
18. State Department of Transportation (State DOT)
19. State Legislature (State Senate, Delegates, Representatives)
20. State Police, State Patrol, Highway Patrol
21. Some Other Agency - Specify ______________
22. Don’t know/don’t remember

T0300. Using the same scale from 1-5 as before, where "1" means to no extent and "5" means to a very great extent, in thinking about your contact with [agency from T0250] please tell me... (IF NECESSARY, SAY "YOU CAN USE ANY NUMBER FROM 1 TO 5) No A Little Some Great Very Great Don’t

T0350. To what extent was it easy for you to locate the right source for the information or services you needed?

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. Don't remember

T0400. To what extent were the service providers courteous and professional?

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. Don't remember

T0450. To what extent was the response timely?

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. Don't remember

T0500. Overall, to what extent were you satisfied with the service you received?

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. Don't remember

Section M - Operating Administration Modal Questions

M0050. The next questions are of interest to specific agencies within the United States Department of Transportation.

PRESS "ENTER" TO CONTINUE

MCG0100. Are you aware of the kinds of services the Coast Guard provides?

1. Yes
2. No - skip to MNH0200.

MCG0150. What kinds of services are you aware of?

(DO NOT READ LIST) (RECORD ALL THAT APPLY)

1. Boating safety (e.g., recreational boats and commercial vessels)
2. Icebreaking (polar and domestic)
3. Law enforcement (e.g., drug and undocumented migrant interdiction)
4. Marine environmental protection (e.g., Oil Pollution Response)
5. Navigation aids and information (e.g., Infoline at 1-800-368-5647)
6. Search and rescue
7. Other - SPECIFY _____________________

MNH0200. Now I want to ask your opinion about safety equipment in vehicles. Using the same scale as before, where "1" means to no extent and "5" means to a very great extent, to what extent do you agree that...

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. N/A

MNH0300. An indicator light in your vehicle that warns the driver about under-inflation in any of the vehicles’ tires would allow you to be less concerned with routinely maintaining the recommended tire pressure.

1. To no extent
2. To a little extent
3. To some extent
4. A great extent
5. A very great extent
6. N/A

Section D - Demographic Questions

D0050. This final section asks questions which will be used only for statistical summary purposes. No identifying information about you or your household will ever be released or published.

PRESS "ENTER" TO CONTINUE.

D0100. Do you currently have a disability or health condition that limits your use of transportation?

1. Yes
2. No - skip to D0250.

D0150. What kinds of transportation cause problems for you?

(DO NOT READ LIST) (RECORD ALL THAT APPLY)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Other - Specify ________________________

D0200. What problems do you experience?

(DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Difficulty/inability to get to transportation stop/station
2. Transportation not equipped to accommodate condition
3. Transportation operators not trained to accommodate condition
4. Crowded conditions on transportation
5. Other - SPECIFY ____________________

D0250. Including yourself, how many people aged 18 or older live in your household? RECORD NUMBER

_____ people

D0300. Please stop me when I reach the category that includes your age: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)

1. 18 to 24 years
2. 25 to 34
3. 35 to 44
4. 45 to 54
5. 55 to 64
6. 65 to 74
7. 75 or older

D0350.(RECORD GENDER; ASK ONLY IF NECESSARY). Are you male or female?

1. Male
2. Female

D0400. Is the group that best describes you... (READ ENTIRE LIST. READ PARENTHETICALS ONLY IF RESPONDENT ASKS FOR CLARIFICATION.) (RECORD ALL THAT APPLY)

1. American Indian (Native American) or Alaska Native,
2. Asian (e.g., Chinese, Filipino, Japanese, Korean, Vietnamese),
3. Black or African-American,
4. Hispanic or Latino,
5. Native Hawaiian or other Pacific Islander (e.g., Samoan or Chamorro),
6. White (Caucasian, Anglo), or
7. Other-SPECIFY _________

D0450. What is the highest level of education you’ve completed? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Less than high school graduate
2. High school graduate (or GED)
3. Some college (or technical vocational school/professional business school)
4. Two-year college degree (AA: Associate in Arts)
5. Four-year college degree (BA or BS: Bachelor of Arts of Science degree)
6. Graduate degree (Masters, PhD., Lawyer, Medical Doctor)

D0500. Please stop me when I reach the category that includes your household’s total annual income for last calendar year (that is, 2000): (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY. READ PARENTHETICALS ONLY IF RESPONDENT HAS QUESTIONS ON UPPER CATEGORY)(RECORD ONLY ONE)

1. Under $15,000
2. From $15,000 to $29,000 ($29,999)
3. From $30,000 to $49,000 ($49,999)
4. From $50,000 to $74,000 ($74,999)
5. From $75,000 to $99,000 ($99,999)
6. $100,000 or more

D0550. Not including the telephone line you’re using right now, are there any other lines in your household? Please do not count cellular phones, or phone lines that are only for computer or fax use.

1. Yes
2. No - skip to D0800

D0700. How many additional lines do you have? (DO NOT READ LIST)

1. One
2. Two
3. Three
4. Four or more

D0750. Is the primary use of the additional line(s) for household use, business use, or both?

1. Household use only
2. Business use only
3. Both household and business use

D0800. Finally, in order to classify your household for statistical purposes, what is your ZIP code? RECORD NUMBER

___ ___ ___ ___ ___

D0850. This concludes the study questions. Thank you for your time. Goodbye.

PRESS "ENTER" TO END INTERVIEW.

Section I - Interviewer Close Out Questions

I0050.THESE QUESTIONS ARE ANSWERED BY THE INTERVIEWER AFTER THE RESPONDENT HANGS UP.

HOW WELL DID THE RESPONDENT UNDERSTAND THE QUESTIONS?

1. Not at all
2. Not very well
3. Well
4. Very well

I0100.HOW COOPERATIVE WAS THE RESPONDENT IN ANSWERING THE QUESTIONS?

1. Not at all cooperative
2. Not very cooperative
3. Cooperative
4. Very cooperative

I0150.IN WHAT LANGUAGE WAS THE INTERVIEW CONDUCTED?

1. English
2. Spanish
3. Both English and Spanish
4. Other - SPECIFY __________________

I0200.PLEASE NOTE ANYTHING ELSE YOU FEEL IS HELPFUL OR IMPORTANT ABOUT THIS INTERVIEW.

1. __________________ Text of response
2. No notes to add