Reports, Forms and Recordkeeping Requirements
Federal Register Notice
November 13, 1996
Volume 61, Number 22
AGENCY: Bureau of Transportation Statistics (BTS).
ACTION: Notice.
SUMMARY: The Bureau of Transportation Statistics (BTS), announces a new
information collection request in accordance with the Paperwork
Reduction Act of 1995, and invites comments on ``Customer Satisfaction
Surveys'' for which the BTS intends to request approval from the Office
of Management and Budget.
DATES: Interested parties are invited to submit comments on or before February 15, 1997.
ADDRESSES: Please address written comments to Susan J. Lapham, 400
Seventh Street, SW, Room 3430, Washington, DC 20590, telephone number
202/366-9913. Requests for a copy of the information collection should
be directed to Susan J. Lapham, 400 Seventh Street, SW, Room 3430,
Washington, DC 20590, telephone number 202/366-9913.
SUPPLEMENTARY INFORMATION: Office of Management and Budget (OMB)
regulations (5 CFR 1320) implementing provisions of the Paperwork
Reduction Act of 1995 (Pub. L. 104-13) require that interested members
of the public and affected agencies have an opportunity to comment on
information collection and recordkeeping activities [see 5 CFR 1320.8
(d)]. This notice identifies a collection that BTS is submitting to OMB
for processing clearance.
Title: Customer Satisfaction Survey.
Affected Entities: Transportation statistics industry and the general public.
Abstract: Customer satisfaction surveys are required by Executive Order 12862, Setting Customer Service Standards, to ensure that the BTS provides the highest quality service to our customers. Steps will be taken to assure anonymity of respondents in each activity covered under this request.
Need for information: Executive Order 12862, Setting Customer
Service Standards, directs BTS to conduct surveys to determine the kind
and quality of services the transportation statistics industry and
general public wants and expects.
Proposed Use of Information: This information will be used by the
Bureau of Transportation Statistics to improve service delivery and
determine whether additional services are needed.
Burden Statement: The current total annual respondent burden
estimate is 1,273 hours. The average burden hour per response varies
with each survey.
Issued in Washington, DC on November 6, 1996.
T.R. Lakshmanan,
Director, Bureau of Transportation Statistics.
[FR Doc. 96-28936 Filed 11-12-96; 8:45 am]
BILLING CODE 4910-FE-P
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