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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

Table 31. Percent of Disabled and Nondisabled Experiencing Problems on Airplanes During Long-Distance Travel

Wednesday, November 30, 2011

Table 31. Percent of Disabled and Nondisabled Experiencing Problems on Airplanes During Long-Distance Travel

Excel | CSV

Problems Disability status
Disabled Nondisabled
Percent Standard Error Percent Standard Error
Audible/visual/tactile info limited 0.60 0.62 0.07 0.07
Board/exit time inadequate 0.00   2.21 1.16
Boarding/exiting equipment inadequate 0.00   1.89 1.50
Difficult to board/exit 3.38 1.44 0.48 0.37
Equipment storage inadequate 2.76 1.52 0.76 0.58
Insensitive/unaware crew 1.76 0.97 3.40 1.46
Insensitive/unaware passengers 3.80 1.58 7.06 2.15
Left on board without help 0.00   0.00  
Lighting inadequate 0.00   0.00  
Obstacles/protusions 0.00   0.15 0.15
Passenger travel info inadequate 0.44 0.45 1.02 0.64
Passing space/aisle width limited 8.61 2.66 9.32 2.29
Personal safety concerns 9.73 3.58 12.11 2.92
Restroom facilities inadequate 3.35 1.63 7.07 2.27
Seating inadequate 68.61 6.13 52.44 3.73
Service animals not permitted 0.00   0.53 0.54
Staff assistance/sensitivity poor 4.83 2.62 3.31 1.11
Wheelchair damaged 0.00   0.00  
Wheelchair space inadequate 0.53 0.48 0.00  
Other airline problem 4.25 1.72 12.75 2.06
Bad quality of food/no food 12.56 3.17 15.48 2.66
Long waits/delays before takeoff 3.78 1.34 7.47 1.97

NOTE: This table contains the weighted percent or weighted mean and the standard error. Cells with a small sample size (

SOURCE: U.S. Department of Transportation, Bureau of Transportation Statistics, 2002 National Transportation Availability and Use Survey