May 2016 Complaints, Cancellations Down and On-Time Performance Up From Previous Year
WASHINGTON In May, the U.S. Department of Transportation received 1,134 complaints about airline service from consumers, down 24.0 percent from the total of 1,492 filed in May 2015, but slightly up 1.07 percent from the 1,122 received in April 2016, according to the Air Travel Consumer Report released today. The reporting carriers canceled 0.5 percent of their scheduled domestic