Reports, Forms and Recordkeeping Requirements

Federal Register Notice
November 13, 1996
Volume 61, Number 22

AGENCY: Bureau of Transportation Statistics (BTS).

ACTION: Notice.

SUMMARY: The Bureau of Transportation Statistics (BTS), announces a new information collection request in accordance with the Paperwork Reduction Act of 1995, and invites comments on ``Customer Satisfaction Surveys'' for which the BTS intends to request approval from the Office of Management and Budget.

DATES: Interested parties are invited to submit comments on or before February 15, 1997.

ADDRESSES: Please address written comments to Susan J. Lapham, 400 Seventh Street, SW, Room 3430, Washington, DC 20590, telephone number 202/366-9913. Requests for a copy of the information collection should be directed to Susan J. Lapham, 400 Seventh Street, SW, Room 3430, Washington, DC 20590, telephone number 202/366-9913.

SUPPLEMENTARY INFORMATION: Office of Management and Budget (OMB) regulations (5 CFR 1320) implementing provisions of the Paperwork Reduction Act of 1995 (Pub. L. 104-13) require that interested members of the public and affected agencies have an opportunity to comment on information collection and recordkeeping activities [see 5 CFR 1320.8 (d)]. This notice identifies a collection that BTS is submitting to OMB for processing clearance.

Title: Customer Satisfaction Survey.

Affected Entities: Transportation statistics industry and the general public.

Abstract: Customer satisfaction surveys are required by Executive Order 12862, Setting Customer Service Standards, to ensure that the BTS provides the highest quality service to our customers. Steps will be taken to assure anonymity of respondents in each activity covered under this request.

Need for information: Executive Order 12862, Setting Customer Service Standards, directs BTS to conduct surveys to determine the kind and quality of services the transportation statistics industry and general public wants and expects.

Proposed Use of Information: This information will be used by the Bureau of Transportation Statistics to improve service delivery and determine whether additional services are needed.

Burden Statement: The current total annual respondent burden estimate is 1,273 hours. The average burden hour per response varies with each survey.

Issued in Washington, DC on November 6, 1996.

T.R. Lakshmanan,
Director, Bureau of Transportation Statistics.

[FR Doc. 96-28936 Filed 11-12-96; 8:45 am]

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