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Slide 9 of 14: Themes from 2010 BTS Listening Sessions

Friday, February 27, 2015

Graphic Version

Category Number of Comments Percentage of Total Comments
Clearinghouse 12 4%
Stakeholder Communication 38 12%
Customer service 17 6%
Data collection 87 28%
Information formats, downloadability 31 10%
Other 23 7%
BTS’ Role 37 12%
Website navigation, organization, and architecture 54 18%
Timeliness of data 8 3%
Total Comments 307 100%