Slide 9 of 14: Themes from 2010 BTS Listening Sessions
Friday, February 27, 2015
| Category | Number of Comments | Percentage of Total Comments |
|---|---|---|
| Clearinghouse | 12 | 4% |
| Stakeholder Communication | 38 | 12% |
| Customer service | 17 | 6% |
| Data collection | 87 | 28% |
| Information formats, downloadability | 31 | 10% |
| Other | 23 | 7% |
| BTS’ Role | 37 | 12% |
| Website navigation, organization, and architecture | 54 | 18% |
| Timeliness of data | 8 | 3% |
| Total Comments | 307 | 100% |