Table 1-58: Passengers Denied Boarding by the Largest U.S. Air Carriersa (Thousands)
Table 1-58: Passengers Denied Boarding by the Largest U.S. Air Carriersa (Thousands)
| 1990 | 1991 | 1992 | 1993 | 1994 | 1995 | 1996 | 1997 | 1998 | 1999 | 2000 | 2001 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| BoardedR | 420,696 | 429,190 | 445,271 | 449,184 | 457,286 | 460,277 | 480,555 | 502,960 | 514,170 | 523,081 | 543,344 | 498,304 |
| Denied boardingb , total | 628 | 646 | 764 | 683 | 824 | 843 | 957 | 1,071 | 1,136 | 1,070 | 1,120 | 942 |
| Voluntary | 561 | 599 | 718 | 632 | 771 | 794 | 899 | 1,018 | 1,091 | 1,024 | 1,062 | 899 |
| Involuntary | 67 | 47 | 46 | 51 | 53 | 49 | 58 | 54 | 45 | 46 | 57 | 43 |
| Percent denied boarding | 0.15% | 0.15% | 0.17% | 0.15% | 0.18% | 0.18% | 0.20% | 0.21% | 0.22% | 0.20% | 0.21% | 0.19% |
KEY: R = revised.
a Data are for nonstop scheduled service flights between points within the United States (including territories) by the 10 largest U.S. air carriers, i.e., those with at least 1% of total domestic scheduled-service passenger revenues (Alaska, America West, American, Continental, Delta, Northwest, Southwest, TWA, United, and US Airways). Before 1994, carriers included both majors and national airlines, i.e., airlines with over $100 million in revenue.
b Number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by canceled, delayed, or diverted flights.
SOURCE
U.S. Department of Transportation, Office of the Secretary, Air Travel Consumer Report, (Washington, DC: Annual April issues).