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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

2011 Report of Passengers Denied Confirmed Space, 2nd Quarter

Quarter Ended 6/30/2011

Dataset Table:

CARRIER 1(a) 1(b) 2(a) 2(b) 2(c) 3 4 5 6(a) 6(b) 7 8(a) 8(b) 8(c)
AirTran Airways 0 271 0 0 13 284 271 11,766 0 0 6,704,438 $49,841 $0 $0
Alaska Airlines 0 194 53 41 96 384 194 1,592 138 19 4,242,336 $0 $133,355 $0
American Airlines 760 340 10 504 56 1,660 1,604 15,587 1,369 269 19,650,620 $249,274 $156,420 $0
American Eagle 417 63 11 802 52 1,345 1,251 7,647 0 0 4,377,094 $67,455 $23,178 $0
Atlantic Southeast 39 294 10 0 3 346 333 11,694 5,558 921 3,708,749 $8,492 $167,274 $0
Continental Airlines 75 1,266 18 234 119 1,712 1,555 7,981 1,872 1,398 10,177,417 $13,499 $461,277 $7,520
Delta Air Lines 40 696 22 2 3 763 736 28,195 49,330 11,480 26,752,092 $12,635 $461,027 $0
ExpressJet 74 662 24 0 51 811 752 7,985 0 0 4,339,911 $13,291 $185,327 $8,256
Frontier Airlines 7 191 6 36 8 248 10 1,201 0 0 2,638,684 $323 $3,802 $600
Hawaiian Airlines 9 0 0 0 0 9 9 146 0 0 2,151,581 $836 $0 $1,800
JetBlue Airways 0 0 0 0 0 0 0 9 0 0 6,622,343 0 $0 $3,430
Mesa Airlines 421 23 39 4 54 541 416 2,125 349 131 1,794,852 $135,053 $0 $0
SkyWest Airlines 55 269 4 0 8 336 324 11,295 6,384 1,633 6,210,623 $5,477 $95,390 $0
Southwest Airlines 757 683 0 0 662 2,102 1,440 15,391 0 0 28,919,972 $359,121 $343,588 $0
United Air Lines 161 624 0 224 0 1,009 1,009 20,817 32,661 8,621 11,791,428 $64,550 $345,483 $10,324
US Airways 1,299 0 157 7 127 1,590 1,299 11,524 0 3,366 14,011,454 $619,354 $0 $0

Notes:

1a Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and were given alternate transportation within the meaning of section 250.5

1b were not given such alternate transportation

2 Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:

2a accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight

2b substitution of smaller capacity equipment

2c failure of passenger to comply with ticketing, check-in, or reconfirmation procedures or to be acceptable for transportation under carrier's tariff or contract of carriage

3 Total number denied boarding involuntarily

4 Number of passengers denied boarding involuntarily who actually received compensation

5 Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing

6 Number of Passengers accommodated in another section of the aircraft

6a Upgrades

6b Downgrades

7 Total Boardings

8 Amount of Compensation paid to passenger who:

8a were denied boarding involuntarily and were given alternate transportation within the meaning of section 250.5

8b were denied boarding involuntarily and were not given alternate transportation

8c volunteered for denied boarding