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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

2011 Report of Passengers Denied Confirmed Space, 3rd Quarter

Quarter Ended 9/30/2011

Dataset Table:

CARRIER 1(a) 1(b) 2(a) 2(b) 2(c) 3 4 5 6(a) 6(b) 7 8(a) 8(b) 8(c)
AirTran Airways 0 360 0 0 9 369 360 13,380 0 0 6,533,019 $80,825 $0 $0
Alaska Airlines 0 147 20 10 92 269 147 1,424 85 2 4,590,676 $0 $126,264 $0
American Airlines 515 671 0 445 46 1,677 1,631 18,097 1,803 172 19,890,022 $176,168 $436,629 $0
American Eagle 161 158 3 483 22 827 791 7,556 0 0 4,449,341 $39,864 $83,126 $0
Atlantic Southeast 38 343 10 0 2 393 381 10,215 6,337 837 3,723,441 $9,652 $268,311 $0
Continental Airlines 61 1,273 73 121 129 1,657 1,441 8,628 2,531 1,151 10,157,979 $11,208 $532,014 $17,758
Delta Air Lines 92 926 9 2 7 1,036 1,018 30,608 68,871 11,730 27,524,156 $37,493 $843,719 $0
ExpressJet 163 702 19 0 35 919 872 7,699 0 0 4,367,314 $24,850 $288,315 $6,309
Frontier Airlines 14 213 6 88 9 330 23 1,297 0 0 3,045,475 $297 $7,564 $512
Hawaiian Airlines 3 0 0 0 0 3 3 171 0 0 2,266,585 $2,760 $0 $1,200
JetBlue Airways 8 0 0 0 0 8 8 16 0 0 7,015,965 $9,600 $0 $3,930
Mesa Airlines 253 52 43 4 35 387 268 2,953 763 880 2,097,955 $93,305 $6,015 $0
SkyWest Airlines 77 358 8 6 33 482 442 12,506 8,920 2,641 6,624,658 $16,706 $191,803 $1,200
Southwest Airlines 524 320 0 0 739 1,583 844 14,335 0 0 28,539,135 $275,991 $163,491 $0
United Air Lines 337 841 0 278 0 1,456 1,456 20,197 29,810 14,378 12,287,697 $181,257 $561,880 $27,964
US Airways 892 0 76 6 146 1,120 892 8,767 0 3,890 13,743,223 $384,252 $0 $0

Notes:

1a Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and were given alternate transportation within the meaning of section 250.5

1b were not given such alternate transportation

2 Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:

2a accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight

2b substitution of smaller capacity equipment

2c failure of passenger to comply with ticketing, check-in, or reconfirmation procedures or to be acceptable for transportation under carrier's tariff or contract of carriage

3 Total number denied boarding involuntarily

4 Number of passengers denied boarding involuntarily who actually received compensation

5 Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing

6 Number of Passengers accommodated in another section of the aircraft

6a Upgrades

6b Downgrades

7 Total Boardings

8 Amount of Compensation paid to passenger who:

8a were denied boarding involuntarily and were given alternate transportation within the meaning of section 250.5

8b were denied boarding involuntarily and were not given alternate transportation

8c volunteered for denied boarding