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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

2011 Report of Passengers Denied Confirmed Space, 4th Quarter

Quarter Ended 12/30/2011

Dataset Table:

CARRIER 1(a) 1(b) 2(a) 2(b) 2(c) 3 4 5 6(a) 6(b) 7 8(a) 8(b) 8(c)
AirTran Airways 0 402 0 0 2 404 402 10,556 0 0 5,855,058 $186,292 $0 $0
Alaska Airlines 0 181 0 13 81 275 181 1,226 13 9 4,008,655 $0 $166,961 $0
American Airlines 305 746 0 353 54 1,458 1,404 17,326 1,197 225 18,720,802 $176,354 $821,921 $0
American Eagle 107 223 8 229 26 593 550 7,561 0 0 4,293,651 $43,283 $202,577 $0
Atlantic Southeast 41 317 7 0 1 366 358 7,463 4,399 804 3,426,978 $21,909 $301,664 $0
Continental Airlines 63 908 13 20 73 1,077 946 6,593 1,409 1,317 9,633,366 $23,833 $738,290 $3,438
Delta Airlines 74 647 6 2 1 730 721 20,145 37,229 8,991 24,550,823 $42,692 $731,701 $0
ExpressJet 48 616 1 0 13 678 649 5,857 0 0 4,062,518 $20,416 $305,352 $14,923
Frontier Airlines 8 142 5 51 6 212 47 1,108 0 0 2,721,582 $1,271 $25,345 $689
Hawaiian Airlines 55 0 0 0 0 55 55 225 0 0 2,152,144 $6,280 $0 $14,620
JetBlue Airways 0 0 0 0 11 11 0 56 0 0 6,291,058 0 $0 $17,862
Mesa Airlines 363 81 39 7 12 495 367 2,226 564 1,132 1,844,739 $209,901 $12,145 $0
SkyWest Airlines 60 331 4 4 7 406 392 10,520 5,545 2,190 6,009,979 $23,996 $255,294 $0
Southwest Airlines 447 305 0 0 612 1,364 752 11,201 0 0 27,712,179 $371,310 $222,999 $0
United Airlines 165 610 0 134 3 912 912 13,413 16,892 10,147 10,601,398 $124,410 $559,211 $12,000
US Airways 996 0 69 5 86 1,156 996 8,325 0 2,872 13,334,767 $792,310 $0 $0

Notes:

1a Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and were given alternate transportation within the meaning of section 250.5

1b were not given such alternate transportation

2 Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:

2a accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight

2b substitution of smaller capacity equipment

2c failure of passenger to comply with ticketing, check-in, or reconfirmation procedures or to be acceptable for transportation under carrier's tariff or contract of carriage

3 Total number denied boarding involuntarily

4 Number of passengers denied boarding involuntarily who actually received compensation

5 Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing

6 Number of Passengers accommodated in another section of the aircraft

6a Upgrades

6b Downgrades

7 Total Boardings

8 Amount of Compensation paid to passenger who:

8a were denied boarding involuntarily and were given alternate transportation within the meaning of section 250.5

8b were denied boarding involuntarily and were not given alternate transportation

8c volunteered for denied boarding