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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

2012 Report of Passengers Denied Confirmed Space, 1st Quarter

Quarter Ended 3/31/2012

Dataset Table:

CARRIER 1(a) 1(b) 2(a) 2(b) 2(c) 3 4 5 6(a) 6(b) 7 8(a) 8(b) 8(c)
AirTran Airways 0 429 0 0 2 431 429 10,427 0 0 5,188,466 $268,773 $0 $0
Alaska Airlines 0 123 0 27 97 247 123 1,465 19 4 3,910,885 $0 $207,684 $0
American Airlines 221 899 0 328 30 1,478 1,448 14,589 1,142 210 18,320,011 $168,607 $916,149 $0
American Eagle 72 263 7 238 23 603 556 6,437 0 0 4,098,471 $32,838 $206,312 $0
Delta Air Lines 93 883 37 9 1 1,023 976 28,208 26,713 8,578 23,153,402 $54,580 $1,011,119 $0
ExpressJet 63 1,173 26 27 12 1,301 1,224 13,962 3,330 854 6,940,867 $33,365 $834,540 $10,147
Frontier Airlines 5 68 3 29 4 109 17 399 0 0 2,409,538 $886 $14,409 $4,755
Hawaiian Airlines 80 0 0 0 0 80 80 174 0 0 2,218,145 $21,234 $0 $200
JetBlue Airways 4 0 0 0 0 4 4 0 0 0 6,371,852 $5,200 $0 $0
Mesa Airlines 320 92 19 1 14 446 370 1,900 307 1,227 1,877,874 $233,881 $32,816 $300
SkyWest Airlines 145 790 17 11 9 972 932 11,901 4,050 1,809 5,942,158 $77,404 $584,554 $13,518
Southwest Airlines 802 356 0 0 806 1,964 1,158 14,755 0 0 26,029,507 $645,399 $298,244 $0
United Air Lines 167 2,589 59 171 98 3,084 2,853 21,120 11,652 8,158 17,850,152 $87,919 $1,545,480 $30,399
US Airways 832 0 52 10 80 974 832 7,475 0 2,261 13,514,441 $714,486 $0 $0
Virgin 2 0 0 0 10 12 3 14 0 0 1,402,246 $2,256 $700 $7,651

Notes:

1a Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and were given alternate transportation within the meaning of section 250.5

1b were not given such alternate transportation

2 Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:

2a accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight

2b substitution of smaller capacity equipment

2c failure of passenger to comply with ticketing, check-in, or reconfirmation procedures or to be acceptable for transportation under carrier's tariff or contract of carriage

3 Total number denied boarding involuntarily

4 Number of passengers denied boarding involuntarily who actually received compensation

5 Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing

6 Number of Passengers accommodated in another section of the aircraft

6a Upgrades

6b Downgrades

7 Total Boardings

8 Amount of Compensation paid to passenger who:

8a were denied boarding involuntarily and were given alternate transportation within the meaning of section 250.5

8b were denied boarding involuntarily and were not given alternate transportation

8c volunteered for denied boarding