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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

2012 Report of Passengers Denied Confirmed Space, 2nd Quarter

Quarter Ended 6/30/2012

Dataset Table:

CARRIER 1(a) 1(b) 2(a) 2(b) 2(c) 3 4 5 6(a) 6(b) 7 8(a) 8(b) 8(c)
AirTran Airways 0 567 0 0 34 601 567 12,026 0 0 5,990,763 $277,201 $0 $0
Alaska Airlines 0 166 0 22 88 276 166 1,281 33 0 4,478,826 $0 $176,453 $0
American Airlines 210 904 0 169 66 1,349 1,283 15,263 1,475 131 19,749,730 $83,042 $847,781 $800
American Eagle 75 256 5 156 36 528 483 6,767 0 0 4,820,334 $22,762 $220,115 $0
Delta Air Lines 69 825 117 31 2 1,044 894 28,487 47,764 10,517 27,142,748 $39,302 $934,058 $0
ExpressJet 103 1,297 74 69 34 1,577 1,471 14,476 4,043 910 7,989,888 $43,618 $886,114 $43,654
Frontier Airlines 7 132 8 108 6 261 20 798 0 0 2,597,591 $795 $13,598 $2,251
Hawaiian Airlines 11 0 0 0 0 11 11 189 0 0 2,328,787 $1,769 $0 $2,100
JetBlue Airways 11 1 0 0 0 12 12 114 0 0 6,832,293 $6,105 $1,300 $49,389
Mesa Airlines 265 146 35 2 33 481 346 2,566 15 1,266 1,863,476 $187,933 $43,941 $9,063
SkyWest Airlines 199 1,255 82 87 7 1,630 1,535 10,932 4,556 775 6,637,699 $105,792 $729,869 $43,003
Southwest Airlines 1,284 528 0 0 1,278 3,090 1,812 21,474 0 0 29,290,547 $1,044,307 $453,781 $0
United Air Lines 204 2,792 79 1,206 169 4,450 4,151 22,500 9,228 2,852 21,099,463 $81,078 $2,104,776 $95,183
US Airways 927 0 46 0 100 1,073 927 6,791 0 3,002 14,144,925 $779,145 $0 $0
Virgin America 0 0 0 0 4 4 0 3 1 1 1,600,351 $0 $0 $825

Notes:

1a Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and were given alternate transportation within the meaning of section 250.5

1b were not given such alternate transportation

2 Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:

2a accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight

2b substitution of smaller capacity equipment

2c failure of passenger to comply with ticketing, check-in, or reconfirmation procedures or to be acceptable for transportation under carrier's tariff or contract of carriage

3 Total number denied boarding involuntarily

4 Number of passengers denied boarding involuntarily who actually received compensation

5 Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing

6 Number of Passengers accommodated in another section of the aircraft

6a Upgrades

6b Downgrades

7 Total Boardings

8 Amount of Compensation paid to passenger who:

8a were denied boarding involuntarily and were given alternate transportation within the meaning of section 250.5

8b were denied boarding involuntarily and were not given alternate transportation

8c volunteered for denied boarding