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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

2017 Report of Passengers Denied Confirmed Space, 1st Quarter

Quarter Ended 3/31/2017

Dataset Table:

CARRIER 1(a) 1(b) 2(a) 2(b) 2(c) 3 4 5 6(a) 6(b) 7 8(a) 8(b) 8(c)
Alaska Airlines 0 173 0 24 9 206 173 1,981 24 29 5,595,050 $0 $321,346 $0
American Airlines 156 1,311 0 815 19 2,301 2,282 10,870 252 1,293 30,582,875 $53,613 $1,414,883 $0
Delta Air Lines 6 310 4 30 4 354 316 34,388 13,538 26,476 29,863,259 $2,603 $370,784 $0
ExpressJet 27 445 7 24 4 507 481 7,354 2,538 1,323 4,138,528 $11,622 $381,182 $1,000
Frontier Airlines 1 110 0 48 8 167 63 312 0 0 3,582,185 $822 $45,338 $877
Hawaiian Airlines 4 0 0 51 0 55 0 113 0 0 2,649,691 $873 $0 $12,300
JetBlue Airways 0 11 2 1,402 0 1,415 11 553 0 38 8,770,054 $0 $15,300 $314,471
SkyWest Airlines 30 479 25 81 7 622 595 11,543 3,581 1,955 7,201,623 $14,526 $502,729 $0
Southwest Airlines 1,173 483 0 0 881 2,537 1,656 16,205 0 0 35,246,083 $1,081,485 $466,054 $0
Spirit Airlines 7 345 0 99 0 451 352 2,141 0 108 5,274,512 $3,051 $239,709 $0
United Air Lines 44 630 33 189 4 900 859 15,917 3,831 2,298 20,559,648 $22,494 $553,290 $900
Virgin America 51 0 0 0 0 51 51 908 50 2 1,803,849 $45,980 $0 $463,549

Notes:

1a Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and were given alternate transportation within the meaning of section 250.5

1b were not given such alternate transportation

2 Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:

2a accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight

2b substitution of smaller capacity equipment

2c failure of passenger to comply with ticketing, check-in, or reconfirmation procedures or to be acceptable for transportation under carrier's tariff or contract of carriage

3 Total number denied boarding involuntarily

4 Number of passengers denied boarding involuntarily who actually received compensation

5 Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing

6 Number of Passengers accommodated in another section of the aircraft

6a Upgrades

6b Downgrades

7 Total Boardings

8 Amount of Compensation paid to passenger who:

8a were denied boarding involuntarily and were given alternate transportation within the meaning of section 250.5

8b were denied boarding involuntarily and were not given alternate transportation

8c volunteered for denied boarding