April 2016 Complaints Down and On-Time Performance Up From Previous Year and March 2016
WASHINGTON In April, the U.S. Department of Transportation received 1,122 complaints about airline service from consumers, down 20.9 percent from the total of 1,419 filed in April 2015 and down 21.5 percent from the 1,429 received in March 2016, according to the Air Travel Consumer Report released today. The reporting carriers posted an on-time arrival rate of 84.5 percent in